We believe in conscious consumption and we would be delighted to assist you through the whole process to make sure your selected products are suitable for you before your purchase. Please note all sales are final, no returns possible. Exchanges may be given in exceptional circumstances. Damages and issues Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchange: We are only able to replace an item if they are damaged or defective. If you need to exchange it for the same item, please email [email protected]  If your exchange is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note shipping costs and duties will need to be paid for by you. Please note you are responsible for the return shipping. We highly advise you to obtain a proof of posting in the form of a tracking number as SEVALI is not responsible for any exchanges that fails to reach us. In order to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, unwashed with all the original tags still attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice. If your returned item is in used condition, we will not accept your exchange and deliver it back to your original shipping address. Shipping You will be responsible for paying your own shipping cast for exchanging your item. Shipping costs are non-refundable. When returning items from outside the EU, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return. Depending on where you live, the time it may take for your exchanged product to reach you, mat vary. If you are shipping an item ove $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.